Frequently Asked Questions


Are Nutrigiving supplements high quality?

At Nutrigiving, we provide high-quality supplements that you can trust. Our supplements are sourced from authentic raw materials and extracts from around the world to ensure top-tier products. They are manufactured in the UK, following strict Good Manufacturing Practice (GMP) standards. Our supplements also meet ISO 9001 standards and are produced in an FDA registered facility. GMP is the gold standard for quality assurance, ensuring that our supplements are consistently manufactured and monitored to the highest standards of safety. All Nutrigiving products are produced in the UK according to GMP guidelines.

Are your supplements suitable for vegetarians or Vegans?

Yes, many of our supplements are suitable for vegetarians and vegans. We understand the importance of catering to various dietary preferences and requirements. To make it easy for our vegetarian and vegan customers, we clearly label our vegetarian/vegan-friendly products on our website and product packaging. These supplements do not contain any animal-derived ingredients and are formulated to align with vegetarian/vegan dietary standards. We are committed to offering a wide range of options to support your health and well-being while respecting your dietary choices. If you're specifically looking for vegetarian or vegan supplements, please check the product descriptions or labels, and you'll find the suitable options clearly identified.

What does it mean for a supplement to be 'Soil Association approved'?

When a supplement is Soil Association approved, it means that it has undergone a rigorous certification process by the Soil Association, one of the UK's leading organic certification bodies. This certification confirms that the supplement has met the strict organic standards set by the Soil Association.

For a supplement to be Soil Association approved, it must meet specific criteria, including the sourcing of organic ingredients, environmentally sustainable and responsible production practices, and adherence to stringent quality and safety standards.

By choosing Soil Association approved supplements, consumers can trust that the product is made with organic, sustainable, and environmentally friendly practices in mind, which can be important for those seeking products that align with their commitment to health and environmental responsibility. Look for the Soil Association logo on our supplement packaging or product descriptions to identify products that have earned this prestigious certification.

What is the 'donations range'?

Our donations range is a rotating range of supplements that donates a portion of proceeds to carefully selected nutritional related charities. It is a way to support those with nutritional deficiencies at no additional cost to our customers.

Order and Payment

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Paypal and other major payment providers.

How do i make a purchase?

View our supplements range for the most suitable to your needs, add to basket and checkout by providing your delivery address and payment details

How do i use a promotional code?

You will be able to input your discount code when you are at the checkout section of our website.

How can i check the status of my order?

Once your order has been dispatched you will receive an email containing a tracking number that can be used on the courier’s website. You may also check on the status of your order by logging in to your account on our website and view your Order History.

Delivery and Returns

What Shipping Methods Are Available?

All UK orders are shipped with Royal Mail Tracked 48 delivery service.

International orders are shipped using a range of carriers.

What are shipping times and costs?

FREE delivery is offered on all orders over £30

For orders less than this, a small shipping fee from £2.99 will apply depending on shipping service desired.

Orders will usually ship next business day and customers should expect to receive their supplements 2-3 business days from dispatch date.

See the delivery FAQs for details on shipping methods, costs and delivery times

What is your exchanges, returns and refunds policy?

Items returned within 30 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

Who do i contact if i receive incorrect items or my products have been damaged in the post?

In the unlikely event that your order arrives damaged or you have received the incorrect products, simply email and we will assist you further.


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